Interview with young entrepreneurs Derek & Bryan from Morces

Hi Derek & Bryan, and thank you for accepting my interview. Both of you recently started a company together, what is it about?

Derek & Bryan: Thank you for giving us this wonderful opportunity to be interviewed. Well, we named our company Forces, with an ambition of becoming the compelling “force” that put businesses on mobile. Morse is a comprehensive mobile web platform to help businesses go mobile in a few simple steps. Any business can customize and deploy their unique mobile sites in just a couple of minutes. In addition, Forces offers many apps that allow businesses to connect with mobile audiences easily. Our mobile apps include Facebook, Twitter, Email Me, Call Me, Photo Gallery, QR code, and more. Not to forget, every mobile site is optimized for search engines.

Most people think that because of the crisis, it’s impossible to start a successful business nowadays. What exactly does Morces, and how did you come up with the idea?

Derek & Bryan: Financial crisis is a matter of fact, and so does the frustration of mobile consumers. Just by looking out, you see the majority of the people are surfing the web via their smartphone, but how many of these websites are optimized for mobile? Many businesses are not ready for it, and our team is really creative when it comes to putting the best mobile practices for these businesses.

Of course, the world financial crisis does make us worry, but our main priority is not to make money off Morces. We are self-sufficient, but rather, we are more concerned about what Morces can do to help businesses innovate and improve the way they interact with their mobile customers. As a result, Morces became a natural product of our teamwork.

How does it work, and how much does it cost?

Derek & Bryan: Building a mobile site just takes a couple of minutes. To make customize a mobile site, simply drag and drop to the icons/features. The only technical issue that every user needs to do is to copy a set of javascript code and paste it onto their main website to redirect the mobile traffic.

Morces is free, and you heard it right! Users do not need to worry about the limitation because there is none! We do not offer limitations to the bandwidth or the number of pages that users can create because we want to empower every user with the rights to maximize their mobile site.

On what devices will the mobile version work?

Derek & Bryan: We are compatible across all smartphone Operating Systems such as IOS, Android, Blackberry, Symbian, Windows, Bada, Web OS.

So what exactly is the business model you are using?

Derek & Bryan: Freemium business model.

Who should make a mobile site with you? What type of business is in your target?

Derek & Bryan: Any type of business that owns a website should go mobile with us, especially when they are ready to engage their mobile customers. Opportunities given from mobile web technology are huge, and we do not limit Morces to any specific trade. We know this because our users come from all over the world.

What would be the benefits of Morces overusing mobile templates or in-house development?

Derek & Bryan: Cost, time, maintenance. Why spend unnecessary money and time to build a simple mobile site when users can create a professionally optimized mobile site with Morces in just a couple of minutes. Morces help businesses to save development costs and drive efficiency significantly. Moreover, Morces is more than just a mobile site as our platform scales with the market condition, giving users more apps and functionality at a low cost. So, what businesses get is not just a mobile site; instead, they can explore more opportunities and generate business leads. Any changes or amendments can be done instantly with few clicks.

What is most important when creating a mobile version of a site? Functionality? Look & feel? Availability on multiple devices?

Derek & Bryan: We believe all these are equally important and are co-related. First, your mobile site needs to cater to users using multiple devices for them to see it. Then, you need an awesome-looking design to grab the attention of a user; after that, to attract them in to interact, you need great functionality.

As a mobile user myself, I noticed that most of the sites are yet to provide a mobile version. Why do you think business owners don’t realize the potential of having a mobile version?

Derek & Bryan: We believe that is because there are still no mobile web platforms that actually succeed in empowering businesses to gain more leads. Just take a look at Facebook Page; businesses are jumping onto the Facebook platform because it’s a proven way for them to interact and engage their customers, to gather more feedbacks, etc. Once they saw the beauty of having a mobile site, we are sure they will jump on the bandwagon in no time.

Coming back to the business model, what exactly were the steps to start the business? How should an entrepreneur go from having an idea to actually having the first customer? I know this is the hardest part!

Derek & Bryan: We went from our first discussion on our big plans and then quiet for a few months. We went on separate ways, work on different means and the different tasks before we came back, and put the entire puzzle together. It is pretty cool because we are purely working based on trust and instinct that our team member works. When we came back, we got everything, and we simply sell. Perhaps that is one of the reasons why we can overcome the toughest obstacle. At our current stage, we have to support one another closely to put the train across the bridge.

Also, most entrepreneurs are afraid of investing too much money into an idea before seeing the first sale. I guess the first 6months to a year are just work, work, work, and more work. How can you know early your idea will fly and make sales?

Derek & Bryan: Vision, Passion, and Belief. No one can predict the future. Just look back in 2004. Does Mark Zuckerberg know that Facebook will be worth so many billions now? You just know you need to try and take the first step; you need to believe in your vision, and you need to have the determination and passion for working towards achieving it. If you’re afraid and hesitate about taking the first step, then entrepreneurship might not be the one for you. Entrepreneurs make ideas work.

By the way, how old are you?

Derek & Bryan: We are both 23 years old.

What would be your elevator pitch?

Derek & Bryan: Morces is a revolutionary product.

Interview with young entrepreneur Rishi Chowdhury Co Founder of At YHP (Your Hidden Potential)

Hi Rishi, and welcome to www.entrepreneurship-interviews.com. You’re building an online portal for aspiring entrepreneurs and small business owners to grow their ideas and business through sharing advice, resources, skills, and services. What is it?

Rishi: At YHP (Your Hidden Potential), we look to encourage entrepreneurship and show people that it is a real career choice. On the site, we have interviews and guest posts from some of the top and up & coming entrepreneurs who share their journeys, the challenges they faced, how they overcame these, as well as advice they would give to others.

This is valuable and inspirational. We have built a great community around this. So we are currently building the portal so our community of entrepreneurs can help grow their businesses together by sharing advice, recommendations, build a team, or swap services. This is very valuable at a startup stage, and being able to interact with a community going through or having been through similar experiences and with the same mindset can be invaluable.

Not sure how many people realize, but looking behind the scenes, running a portal is not just about publishing content; it’s a real business. How does it work to run a portal as a business?

Rishi: Indeed, it isn’t easy; once you build this, you then have to think about support and maintenance and ensure that the portal is capable of scaling and still offering a user-friendly experience.

But this will become our main revenue stream, coming through a subscription model, and as they say, ‘if it ain’t hard, it ain’t worth doing!’

I know from my own experience in the online business that it is very hard to come up with an idea that hasn’t been done before. How do you find a need and make sure it’s a lucrative market?

Rishi: I think a lot of the time, you draw upon inspiration from around you, what challenges you or those around you are facing. YHP began when my co-founder and I were in University & we saw so many people with great business ideas but were afraid to go forward with them or just didn’t know where to start. Both my previous businesses came out of opportunities that I saw right in front of me. At that point, you have to think about proof of concept; the majority of businesses are nothing new, just people trying to do it better!

Look around you and see what problems people are facing and come up with ways to solve them; even if they sound crazy, it’s a good way to start thinking in that mindset, and you’ll start spotting opportunities all around you.

So what exactly happens at YHP? What are the most interesting areas? How does it help entrepreneurs?

Rishi: We get great feedback on our interviews, as well as us gaining some fantastic & influential contacts; they offer great advice and inspiration, giving readers that little push in the right direction to help them take the next step. You wouldn’t believe how many emails I get from readers who say that the site has inspired them to start a business, to go full time on a business, or helped them successfully take their business in a new direction.

It is a massive motivator and shows me that we are doing something right. This is why we are working on creating a community portal that can help entrepreneurs work together to help grow their own and each other’s business. This is going to be interesting as we grow this and test what works and what doesn’t, but we think the service sharing will be useful as we want startups that have little budgets to be able to swap services and keep their costs low. It will also help them build case studies and a customer base who could pay further down the line.

You’re targeting a specific demographic?

Rishi: Any one of any age can start a business, and so our site isn’t restricted to anyone, but we do concentrate more on young entrepreneurs under 35. This is when you have less life experience, and I believe we can be of most use to this demographic and the fact we are young ourselves, we are going through the same experiences by starting a business early.

You’re also hosting an offline event; what is it?

Rishi: YHP Connect is our monthly networking event which we host in a social atmosphere like a bar where people can come, relax and meet like-minded entrepreneurs, investors & aspiring entrepreneurs.

We also have guest speakers consisting of successful young entrepreneurs & CEOs of top UK startups. These are more intimate events and offer more value as speakers can interact with attendees more personally and answer your questions.

We hope to expand these across the UK, and people can set them up in their own towns via the YHP network.

From your experience, what has changed with the crisis in entrepreneurship?

Rishi: To be honest, I think that entrepreneurship has become more popular as people look to different options, since a lot of people have been made redundant or a lack of jobs has led to those coming out of studies and those who have lost their jobs, look at starting a business themselves.

Since money is tight for the majority, that can affect revenues made by Startups and make them more ROI cautious, which can only help a business in the long term as they want to ensure that as they grow and scale the business, they have the processes in place to help maintain and improve ROI.

I also think that more and more organisations have popped up which are dedicated to helping foster entrepreneurship, and communities of entrepreneurs have grown significantly online and via offline events as well. This has been positive as this has helped startups grow through better support.

People tend to think that because it’s a crisis, nothing works. Still, new businesses appear each day. So what works?

Rishi: What works is having the right team; if you have the right people on board, you can make the most of the many opportunities that come about during an economic downturn.

Many established companies were born in a recession, HP, Microsoft & FedEx, to name a few. These times certainly aren’t easy, but if you have a smart, positive & passionately determined entrepreneurial team, then you have every chance.

So what do you feel are the biggest challenges for young entrepreneurs, and how do you feel they can overcome them?

Rishi: I think that young entrepreneurs obviously have the challenge of inexperience which is often helped by enthusiasm and ambition whilst having a hunger to learn.

Another challenge is when working with clients, partners, employees, etc… people may not trust you because of your age. You have to use your personality to overcome this, know what you’re talking about, show your passion. You don’t sell an idea/product to people by listing the features or your 3 step plan; you sell a belief. You get them to believe what you believe.

The biggest challenge, though, is often yourself. Never feel that because you are young that you are inferior. Don’t be nervous about speaking to those who are more experienced, and don’t be afraid to challenge ideas or negotiate with them. They’ll probably be more impressed, so just be yourself.

Also, don’t fall back on the excuse that you can’t do something just because you’re young. It will become an easy excuse, and you’ll be holding yourself back from fulfilling your potential.

Check out YourHiddenPotential.co.uk, and you will see just how many entrepreneurs there are under the age of 25 who have been so successful; some are even onto their second or third successful business.

Do you think there is real help coming from the educational system and governments to sustain entrepreneurship?

Rishi: There is certainly a greater push from governments to help spread entrepreneurship as a career choice which is great, but I think they need to realise where they can help and then let it flourish rather than actively try and create something because I don’t think it can be artificially created. They can help by giving small businesses and entrepreneurs certain tax breaks or promoting startups and startup jobs, even provide discounted shared office space, but leave these startup clusters to grow organically.

I think education is way behind! The rate of change and understanding of what currently seems to be warped and lagging far behind. I have certainly seen an increase in the number of private organisations set up to help student entrepreneurs and an increase in student-run entrepreneurship societies but a lack of help and exposure from educational establishments.

The educational system inherently teaches us that failure is a bad thing, and this does not help in breeding an entrepreneurial spirit because the risk is perceived to be failure & it’s this fear of failure which is holding back so much creativity and innovation. We are losing the creativity we are born with through the rigid education system based purely around academia.

Unfortunately, I think our education system puts the fear of failure into students, but that’s another story.

What is the biggest mistake people do when thinking about starting a business?

Rishi: Procrastinate, don’t waste time, get your business out there, why do something tomorrow when you can do it today? Whether it is an early iteration of your product, get it out and experiment with frequent iterations on your invariably small user base. Get lots of feedback, see if there are any recurring comments.

Also, I see a lot of young, energetic entrepreneurs who start a business and want to put all their ideas into action at once and waste time, effort & money on stuff that isn’t adding a huge amount to customers. At an early stage, when you have little money and manpower, it is important to concentrate on what matters to your customers and what will make the biggest contribution to sales. Keep it simple, don’t overcomplicate things; I found that out the hard way.

You’re also doing some interviews with entrepreneurs. What was the most interesting interview so far?

Rishi: So one of my most interesting interviews had to be with Michael Acton Smith, the founder of Mindcandy and previously Firebox.com. You can see the video interview I did with him here: http://www.youtube.com/watch?v=a-9LeF8svdo&feature=related He is a very smart, charismatic character & it was really interesting to hear his story from how he started without any money and surviving the dot-com bubble & growing his current company into one of the biggest in Europe.

I don’t know about you, but with the interviews I had since 2007 with entrepreneurs, I come to realize that there is an incredible array of “impossible businesses” that have become a great success. What is your advice to people that are too afraid to start their own business?

Rishi: Absolutely, I had seen some incredible startups that have been successful that would probably have had a few odd looks when the founders first proposed their ideas and to be honest, sometimes for a good reason, but they went ahead with it, and it may not have worked, but they have changed bits here and there and reinvented themselves and their startup has become massive. It’s all about being adaptable, and knowing when something isn’t working, is then about having a team to make it happen.

The thing they had which made them successful was a great team and the right mindset. You have to be flexible and go in knowing that your idea might change down the road depending on the feedback you get. You have to do what you feel is right, and that may be going forward with your idea, but be ready to change.

Many companies pivot these days, and you won’t know more about your product/service till you create a business and start trying to sell your product/service. Go out there and be prepared to fail; just make sure you learn quickly.

How can one get an interview with you?

Rishi: You can contact me via email at Rishi [at] yourhiddenpotential.co.uk, on Twitter @rishi_chowdhury or through LinkedIn

Any advice you would give young entrepreneurs?

Network. I think networking is very important and hugely beneficial and more so at the early stage of your business, take the time out to network every so often.

Network at not only startup/entrepreneur events but networking events in your industry as well. Build a strong network, and it can do wonders in terms of spreading the word of your business, advice, support network, potential employees/partners, etc…

It is always helpful to have people around you going through the same challenges with which family & friends might not be able to relate.

Remember, your ‘network is your net worth!’

 

Interview with Jason and Patrick from BrightBox Brand Marketing

(Jason Arcemont is a branding king, implementing proven sales strategies to lock in high-margin deals. Patrick McDonough is the design master, a brand design leader with expertise in most imaginable mediums. Jason and Patrick started BrightBox Brand Marketing in 2007, turning $2000 into several million in only a few years and making the Inc. 500’s List of the fastest-growing companies. BrightBox merged with fellow Inc. 500 player Pop Labs, the world’s fastest-growing digital marketing group. The merger established a full-service brand incubator and marketing powerhouse capable of securing accounts with any client in the world).

Hello gentlemen. Very nice to meet you, and welcome to www.entrepreneurship-interviews.com. You started a business that has since made the Inc. 500 List of the 500 fastest-growing companies, coming in 230th overall. Tell me about BrightBox.

Jason: BrightBox was a product of hard work, creativity, and strategic thinking. For the first month, I sold like crazy to bring in marketing contracts with clients, and Patrick was cranking out designs nonstop.

Patrick: We paid ourselves the first month, actually. Since then, we’ve won awards and built some really great brands. Our design staff used to be just me; now, we have a whole team of smart, capable graphic designers.

 

 

Many companies your size start with big budgets. What was the budget?

Jason: $2000. We had to get clients fast.

I think there is quite a crowd in the market. What would be your elevator pitch?

Jason: At some agencies, creative is king. Writers and designers drink creative acai berry juice, eat creative starfruit, and create creative workspaces adorned with Andy Warhol images. After seeing their work, you first say, “Wow, that was crazy creative!” followed by “What about the strategy?

Other firms are full of hyper-smart MBA minds who can recite the first 99 digits of Pi and use the word “synergy” while making air quotes – and they don’t appreciate when you laugh at that. They may talk a good game, but you’ll never feel it. And neither will your prospects, your customers, or your clients.

BrightBox is a brand marketing firm. Here, strategy drives creative and creative advances great brands. Brands that connect with the head and the heart. Brands that spark action.

The BrightBox team comprises multi-disciplined brand marketing, design, production, and communications professionals who have worked on the agency and client sides in both non-profit and traditional corporate arenas. We have worked with B2B and consumer companies spanning nearly every industry, from small entrepreneurial ventures to Fortune 50 corporations.

We research. We listen. We explore. We dabble and tinker. We test. We help find and share your story. And we generate results, over and over.

By the way, your customers, do they usually have an elevator pitch about their businesses? How important is it to have an elevator pitch?

Jason: You need to be able to explain what you are in a few words. BrightBox is brand marketing.

What are the most notable differences in branding between small, medium, and large companies?

Jason: In some ways, it’s the same. You have to create an emotive product or service no matter what, but what space you occupy also makes a huge difference.

Patrick: With a brand like Riazul Tequila, we had to make them a premium label. No matter what market share they actually had, we wanted to make them a brand with a big image. Our design campaign helped them look bigger than they were. Riazul was the official tequila of the Houston Rockets.

Can small companies really think about branding? They usually struggle to get a logo done.

Patrick: Not on my watch. We always provide A+ work. We have an A+ company, and we want our clients to know they are getting the best we have to offer.

Jason: You’re never too small to brand. I encourage people to build personal brands. Give speeches. Get involved in different businesses. Keep a current social media strategy. Push your ideas onto the net. Write books. Whatever you can do, brand it.

If you are at a company and have no personal brand when you leave, you take nothing with you. But if you have a company with great individually branded people, you lose the symbol when you lose the people. So whether it’s a giant corporation or just one person we are talking about, you have to brand.

And on the other hand, as companies get larger, they tend to have problems communicating the same message from customer support to the CEO. How can you help a large company deal with what you could call “a bad day at customer support?”

Jason: We are B2B, so we are in constant contact with clients. Also, BrightBox and Pop Labs are big, but not too big. Our people know one another. We have employee parties everyone can attend.

But when it comes to our customers and their service toward their own clients, many of them already serve their client base well and merely need help on the branding side. Many of the companies we represent really do care.

Patrick: Customer support for us is a combination of sales and personalized service. Our clients have us on their cell phones. We try to encourage others to do the same thing. We hired a project manager, Casey Franceschini, who has been great on the customer service end, a real powerhouse. She has taught our clients a lot of her skills.

A lot of marketing companies become some jack-of-all-trades. What’s your take on this?

Jason: That works for some companies but not all. We actually diverged our brands into a brand family, with InkBox, ShowBox, and BrightBox. inbox is our printing brand. ShowBox does exhibits and trade shows, and BrightBox is the branding arm. They are all highly successful.

Even if you do it all, you should keep your brands as relatives, not one giant mutant.

You now have 50+ people on staff and recently merged with online marketing and social media giant Pop Labs. But how did things work when you began? How does a fresh company make its way through the first months of bills and checks to pay?

Jason: I grew up in a family of entrepreneurs, and Patrick is a world-class artist. Between the two of us, BrightBox took off really quickly.

Patrick: I think the experience really made a huge difference. I’ve been a creative director for a long time. We also have had some great personnel that has made a huge difference in our rise to the top. We brought on a graphic designer for a while, and all of us just worked in coffee shops.

Exciting times?

Jason: Fairly exciting. I like this better, though. There’s nothing like building a great, successful brand.

What about your customers? Can you name a few?

Jason: In addition to Riazul, we represent Ranch Hand Truck Accessories and Envi Heating.

What are InkBox printing and ShowBox Exhibits?

Jason: Those are the brands we created to diverge our categories. When people walked up to us and asked what we did when we were first starting, we told them all kinds of things. Then we started saying “branding.” That separated us.

Patrick: InkBox and ShowBox are tied together as far as design- the name, the logo, etc. But they do different yet complementary things.

By the way, how do you measure the importance of having a strong brand? How can a company calculate that investment in branding pays off?

Jason: I think now you have to have a brand to survive. There is an intuitive aspect in that you know you need a real image to thrive. There’s also a results-based aspect, though. We want our clients to get sales, to see the capability we have. Check out our case studies to get more of an idea.

Patrick: Look at any large-scale product. They know what they are doing. They mold themselves if they need to or create everlasting brands, so they have continuous business recognition.

What are the most common branding mistakes?

Jason: Not representing anything. For example, using generic slogans like, “It’s the one.” One what? Call yourself something clear. The King of Beers. The company that saves you 15%on your car insurance.

Patrick: One of the biggest design mistakes is opting for graphics that look cool without regard for whether or not those graphics represent what they are supposed to represent. You can’t just make designs look pretty and say you branded them the right way.

What about online reputation? Nowadays, it takes one upset customer, and it might look that all web is full of complaints! What should a company do if a customer takes his anger online?

Jason: Don’t be a jerk! There have been quite a few marketers and PR people who have lost their jobs recently for messing around online and acting terribly toward customers.

And watch your social media channels like a hawk. Takedown any pictures that make you look drunk, mean, or otherwise inappropriate. College students should be especially careful.

How did the crisis affect marketing investments? Is it a good idea to cut marketing expenses? Or is there a way of becoming more effective?

Jason: Downsizing your marketing budget to save money is like stopping a clock from saving time. You can’t survive without marketing. It drives sales, PR, and human assets positively.

Patrick: We have actually thrived over the last few years because we have gotten results, and our clients have had to stand out to be relevant in the crowded, ever-competitive market. The business has gotten tougher, but that difficulty rests mainly with companies that lack a brand. Our business trades in brands, so we are fairly resistant to turbulent markets.

In-house versus outsourced marketing. Which one is best and when?

Jason: You know, ShowBox once had a Norwegian client with a great brand overseas that needed a carbon copy model of its current exhibit to save on shipping costs. ShowBox produced a perfect replica of the model right here in Houston, so we saved them the cost of shipping a HUGE booth across the Atlantic. By going international, the company got the job done.

Interview with young entrepreneur Akash Sharma from OfficiallyTheHottest.com

Hi Akash, and welcome to www.entrepreneurship-interviews.com. You are 16 and already started your own business. What is it about?

Akash: OfficiallyTheHottest.com is an entertainment blog that reports news on music, celebrity gossip, global news, and we also do interviews.

When I got a look at your profile, I noticed that at 12, you were able to code HTML, CSS, and PHP. That is amazing, so how did you learn to code?

Akash: I think it runs in the family, my uncle in England is very tech-savvy, and my dad used to be on the computer till midnight; now it’s like I’ve inherited their skills. HTML, CSS, and PHP came naturally to me; I just took baby steps, and my knowledge for coding just expanded.

Before http://officiallythehottest.com, you started a few things that faded away. What exactly did you try before? Do you think about them as failures?

Akash: I owned my own personal blog, and I made my own forum. I did see them as failures at the time, but when I look back and compare my projects, I see them as life lessons. If I didn’t make my own blog, I wouldn’t have the knowledge to run my own entertainment blog. My past failures are helping me succeed now.

What’s your take on failures? Most people are afraid of failing.

Akash: Obviously, most people are afraid of failing, but it’s life; you can’t succeed all the time. If you fail at something, take it as a life lesson and make sure you improve.

So what exactly does http://officiallythehottest.com do? What makes it special?

Akash: OTH does not only report the news, but we work with upcoming artists. I talk with many artists, and I help give them a few pointers, I can’t reveal too much information at the moment, but if you continue to follow what I’m doing, then you’ll eventually see what I have planned for upcoming artists. What makes us different is that we keep the youth updated on the entertainment scene, but we’ve added global news to keep the youth up-to-date on what’s happening around the world. It’s obvious that teens don’t pay attention to the news and are way more concerned about “Justin Bieber’s new haircut”; hopefully, OTH can change that.

I’m not going to ask you how did you come up with the idea, but how did you get started? What are the steps to do a business out of a site?

Akash: I was actually inspired by music; if you know me, then you know that I love music. I guess with my music knowledge and blogging skills, OTH was formed. There are no “steps” to making a business; however, my advice is to don’t think about turning a hobby into a business. If you’re passionate about something, then continue doing it. Eventually, it will take off on its own and turn into a business. Just go with the flow and don’t stress too much about making it into a business. Anyone can give you advice on running a business, but it’s not you that made the business; it’s basically them. I didn’t have anyone helping me make this business of mine, I did it on my own, and I feel proud of what I’ve accomplished.

You have a team put up to work on the portal. How do you choose your first co-workers?

Akash: OTH expands every day; if you want your business to do well, then you’ll have to make the right decisions. Don’t pick someone who says that they’ll work for you and then end up not doing anything. It’s your business, and it’s your decision to pick the right co-workers, get to know them, and don’t be afraid to ask them questions.

I guess you also had a bit of work for the legal/financial part. Where did you get advice as a young entrepreneur?

Akash: Experience. Like I’ve mentioned before, I don’t go up to anyone asking for help. I do it myself, and if I fail at it, I’ll do it again and make sure it’s perfect. If I need advice, I’ll research it.

You told me you had interviewed some celebrities. Can you name a few? And how did you get their attention?

Akash: Karl Wolf, Gudda Gudda, Mia Martina, Christina Grimmie, Megan Nicole, and the list goes on. OTH receives a great number of views, and I guess the fact that I’m young and managed to build a site that receives that amount of views gained their attention.

What are the most interesting things people can read on OTH?

Akash: Honestly, I find the music news interesting because I love music! Not just mainstream but also upcoming music. OTH will only report news that we feel will get our viewers wanting more.

How does a portal work as a business? What can you actually sell?

Akash: Simple, you can sell ad space. It sounds lame, but most sites have made thousands, even millions, from ad sales.

And how do you find customers?

Akash: I don’t really find customers; I guess the website attracts people itself.

As a young entrepreneur, did you get any support from your family?

Akash: My parents really want me to live my dreams. They don’t want to control my future because they have faith that I’ll become someone. I would also like to include my best friends in this as well. They’ve also helped support me, and they know who they are. Whoever supports me will also have my support.

How does a young entrepreneur convince the family that this is not just playing but a real business?

Akash: I didn’t actually have to convince them; most parents will not allow their child to pursue something like this at a young age. My parents have been supporting OTH since day one. My parents are actually the ones that keep me motivated on what I do. My dad encourages me to expand the site, and my mom always listens to what I have planned next. They’re the first people I can go to. I can’t ask for better parents, and I respect them so much.

And how do you balance your teen years with work? Aren’t you missing the teen experiences?

Akash: Actually, I’m not missing my teen experiences. I’ve been invited to concerts, I get to meet celebrities, I get to hang with my friends, and I just love what I do. If I didn’t have OTH, then life would be boring. I tend to get my school stuff done first, and then I would work on the site.

What do your friends at school think about what you do?

Akash: I never actually brag about my site; however, all my friends know about it through other people. They find it amazing that I can manage a website and school at the same time.

Any plans for 2012? Most people are afraid to do anything because of the crisis.

Akash: I have so much planned for 2012, and not to sound too confident, but 2012 will be a great year for OTH in general. I wish I could tell you everything, but it’s a waiting game, and you’ll just have to wait and watch. Stay tuned!

Interview with Deepak Ohri, Entrepreneur of the Year Best in Asia by the HAPA

Good morning Mr. Deepak and welcome to www.entrepreneurship-interviews.com . I must say this is my first interview in the luxury property chains domain, so be patient with me! Just to start by positioning the interview correctly, you were recently named “Entrepreneur of the Year Best in Asia by the HAPA (Hospitality Asia Platinum Awards)” to add to more than 60 awards your business has received in just 6 years. So what exactly is your company doing that others aren’t?

Mr. Deepak Ohri: Yes, the honor came as a wonderful surprise as this is the second time I have been nominated and awarded Entrepreneur of the Year. lebua Hotels & Resorts has also received numerous accolades (please see attached) over the past 6 years – something all of the team is extremely proud of.

From the outset, lebua Hotels & Resorts has built its reputation on delivering unique and innovative experiences for our customers. As a luxury group, we’re committed to ensuring each and every guest enjoys our personalized, dedicated service every time they visit. We pride ourselves on knowing our customers’ likes and dislikes and anticipating their needs before they know them themselves. It is this commitment and dedication to service that keeps our guests returning time and time again.

Just by looking at the pictures from your restaurants I can only say: breathtaking views! Where exactly are they located?

Mr. Ohri: Our flagship property is Tower Club at lebua, located in the heart of the Thai capital, Bangkok. This is also home to our signature restaurants and glamorous bars at The Dome at lebua, including Mezzaluna – our signature fine-dining restaurant where twin chefs Thomas and Matthias Suhring create new and innovative menus daily using the freshest ingredients from both local and international destinations.

The Dome at lebua also houses Asian fusion restaurant Breeze and al fresco dining hot spot Sirocco – which is perched on the 63rd floor overlooking the city of Bangkok. A main feature of Sirocco is the Sky Bar, one of the world’s highest outdoor bars – a must-visit for any traveler visiting Bangkok. Other establishments include Distil – the perfect spot for those who enjoy vodkas, cognacs, and cigars, or our Oyster Bar, which serves a selection of delicious oysters sourced from the USA and France.

The group also boasts an exclusive three suite lodge in Rotorua, New Zealand, nestled at the tip of a secluded peninsula and surrounded by unspoiled lush forest. The property has an in-house chef who creates dishes to each guest’s individual liking from the freshest local NZ produce. The dedicated front-of-house team ensures you can do as little or as much as you like during your stay. The Lodge can be exclusively booked, or individual suites can also be booked.

2012 will be an exciting year for lebua as we’re soon to open a new hotel with fine dining restaurants in New Delhi, India, as well as properties in southern France and the Caribbean.

The New Delhi property will be the first of a number of properties scheduled to be rolled out in India, each with its own distinct interpretation of lebua luxury.

Our five to ten-year plan is to have a lebua property in key tourist hotspots across the globe.

 

What are the main ingredients that make a luxury chain special? Besides the best accommodation and food, what are the feelings and sensations your customers get?

Mr. Ohri: Firstly, we treat each and every customer equally. Secondly, we pride ourselves on our personalized and consistently attentive customer service. Customers who dine or stay at lebua Hotels & Resorts will always feel special. As a business, we’re passionate about remaining true to the luxury and style for which lebua has become renowned.

What’s the most interesting culinary experience we could get from one of your famous chefs?

Mr. Ohri: Mezzlauna at The Dome at lebua was recently named Restaurant of the Year (Best in Asia). With acclaimed twin chefs Thomas and Mathias Suhring at the helm – using the freshest ingredients in inventive ways – every guest will enjoy a different dining experience as the menus change daily – an unusual feature in a high-end restaurant.

Mezzaluna in the past was also involved in the Epicurean Masters of the World (2005 and 2007) and in 2007 saw 8 three Michelin Star awarded chefs prepare a meal for THB 1,000,000 (approx US$31,250) per person, which at the time was billed as the world’s most expensive dinner.

One of lebua’s bars is Distil, and it is known for offering many items not available in any other outlet in Thailand, including 10 cane rum, Belvedere IX vodka, Martin Miller’s gin, Jonnie Walker Blue Label, King George V whisky and, exclusive to lebua Krug Rose (the house champagne at Distil).

Another unique offering of Distil is its Oyster Bar, for which fresh Eagle Rock Pacific Premium Kumamoto and Fines de Claire oysters are flown in twice weekly from the USA and France.

Here on www.entrepreneurship-interviews.com, most readers are small business owners. Their first impression may be that the heights you’ve reached with your hotels and restaurants are beyond their reach. However, we hear you started way back in 1988?

Mr. Ohri: Absolutely, I’ve definitely worked my way up and have undertaken a range of roles in markets including the US, India, and Singapore where I have also sat on a number of advisory boards, including the Cornell-Nanyang Institute of Hospitality Management (Singapore) before launching lebua Hotels & Resorts in 2003.

My career started in Delhi, where I received a diploma in hotel management from Chennai, and I started working with the India Tourism Development Corporation in 1988. After a number of years working throughout the globe with properties such as Kempinski and Taj Hotels, I was ready for a new challenge and decided to move to Thailand with my wife, where I was responsible for the opening of The Dome by lebua restaurants, including Sirocco, Mezzaluna, Distil Bar, Breeze and the iconic Sky Bar (all considered Bangkok’s top dining establishments).

From one hotel and a raft of high-end restaurants we started to build a brand that prides itself on luxury and sophistication – and this will be carried through all our future developments.

For any small business, it is important to know your target market, understand what they are seeking in terms of products and experience and ensure you remain committed to seeing your vision come to life – even if there are hurdles along the way.

What motivates you to keep going despite having already achieved success?

Mr. Ohri: I firmly believe in never resting on your laurels and always keeping an eye out for the next venue. I love striving to improve and growing the business and am eagerly anticipating the opening of our first property in New Delhi, India, later last year.

How is business different in Asia? Most successful entrepreneurial stories come from the USA, so I don’t know that much about Asia.

Mr. Ohri: Asia’s an exciting market for doing business, and particularly for launching new offerings in the luxury sector. It’s highly competitive and already known for fabulous hospitality, which puts the pressure on us to stand out from the crowd, but at lebua we never shy away from a challenge!
The expanding economies of China and India are opening up a myriad of opportunities and delivering a new genre of Asian tourist who expects high quality, fresh experiences an unparalleled service. We’re striving to meet that demand and, of course to continue to service travellers from further afield.

Back in 2003, you were told, “Don’t open a restaurant there, there’s no view,” and yet by 2009, Sirocco at the Dome at lebua had been unequivocally hailed the restaurant with the “best view in the world.” Is that an example of your belief in your own ability to succeed, even against all odds?

Mr. Ohri: Listening to your detractors never gets you anywhere. If you know your market inside and out, and you employ the best possible team to support you, there’s no reason you can’t pursue a dream. In our case, we had designers and architects who understood our vision for the lebua property in Bangkok, and together we worked hard to achieve the dream. The property is characterized by its thirty-meter tall golden rooftop – The Dome, and neoclassical balconies. The golden dome is said to act as a beacon to those visiting Asia’s ‘City of Angles,’ summoning them to enjoy the breathtaking views of the city. And today, Sirocco is an iconic spot for locals and tourists to savour a meal; enjoy a cocktail at Sky Bar, and take in the panoramic views of beautiful Bangkok.

If you were to start all over again, would you do anything differently this time? How do you know you’re doing things right?

Mr. Ohri: Of course, you learn from your experiences along the way, but I wouldn’t actually change any of them because it’s been an amazing experience, and we’re delighted with the end result! I guess the biggest message from me is to research your market – and your customers – and to have faith in your vision, and then work relentlessly to make it happens. Sure, you’ll encounter hurdles and setbacks along the way, but never let them dampen your enthusiasm. Passion for what you’re doing is paramount.

What brings you the most satisfaction in the luxury business? What makes you happy?

Mr. Ohri: Seeing my vision for the lebua brand come to fruition brings a smile to my face every time.
lebua is now an internationally acclaimed hotel, known for its innovative business strategies and use of cutting edge research and technology. Rated within the top 1% of companies in the world in terms of Customer Satisfaction by TNS research1 (TRI*M Index), lebua’s business management strategies have been the active point of discussion in several top business schools including Harvard, Kellogg, INSEAD, NYU, Columbia and IIMs. Currently, it is in the first stages of being a full-fledged case study at the Harvard Business School.

We remain committed to understanding our customers and ensuring they feel special, each and every time they visit a lebua property.

Any wise words for entrepreneurs just starting out?

Mr. Ohri: Firm up your goals and business plan early on. Always stick to your core values and ensure you have a dedicated and professional team to support the brand vision every step of the way. Above all, have fun, put your heart and soul into it and enjoy the ride – it will be rough at times but it’s exhilarating!

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